Terms & Conditions
Vouchers are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is the issuer of the Voucher and is solely responsible for all matters pertaining to the redemption and use of the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release Bandwango and Tourism Kelowna, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher. Services performed by the Released Parties are provided "AS IS" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
CONTEST:
Users participating in any Tourism Kelowna contests may be required to submit varying degrees of personal information, depending upon the nature of the contest.
Users of the #exploreKelowna Local Savings Pass will have to visit five (5) participating businesses to be entered to win one (1) of three (3) one-hundred-dollar ($100) gift cards to be used at the Tourism Kelowna Visitor Centre. The winner of the first one-hundred-dollar ($100) gift card will be announced in the first five (5) days of March, the second winner in the first five days of April, and the third winner in the first five days of May 2021. The winner will be chosen at random. To receive these prizes the user must:
You must be 18 years or older and a resident of the Kelowna and the Central Okanagan (or within 40 kms of them) to be eligible to win any prize.
Employees and immediate family members of Tourism Kelowna are not eligible to receive prizes under this program.
You will need to have redeemed at least 5 offers from the #exploreKelowna Local Savings Pass to be eligible for prizing.
No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Information on how to redeem your prizes will be provided to you via email communication.
Privacy Policy
Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared except to the limited extent disclosure may be required under applicable law. During checkout, we may ask you if you would like to receive marketing communications. If you opt-in, then you will receive communications according to what you opted into.
Refund Policy
Refunds or exchanges on unredeemed vouchers are on a case to case basis. Please contact customer service via email at support@bandwango.com, phone (888) 921-5333, or text (888) 921-5333. Restrictions apply.
Customer Service Hours: Monday - Sunday, 6 am PT - 6 pm PT.
Refunds: Refunds may be made on certain unredeemed vouchers only. Refund requests on events, attractions, and certain admissions will not be honored.
Extensions: Purchase Activation Extensions may be made in certain circumstances by reaching out to customer service to explain the reason for request and will only be considered on unused passes or items that are still within the activation period timeframe. Extensions will not be made in any event past 365 days of the purchase date. Extension requests on events and certain time sensitive admissions will not be honored.
Third Party Refunds and Exchanges: Online Travel Agencies terms and conditions vary. Please see the third party terms and conditions for details.
